Atrium Palace Thalasso Spa Resort

When we arrived, the service at the reception was not the most welcoming. The receptionist did not smile at all. When I asked if they have a step stool or something that would help my handicapped mother to get into the shower which is in an bathtub, they just answered ”you should’ve informed us before”. Rooms were clean and nice. However, there was no hand soap in any room so we used ”facial soap” which was a bar of soap. The bed pillows also were not good, but we got a bit better ones when requested. Room service also came knocking three times a day for some reason, always opening the door immediately and not giving a chance to reply if we wanted to be disturbed or not. I never expected to have to put the do not disturb sign on our door during the day or evening.

Service varied per employee during the week from 3-5 stars. The best service was in the Spa reception even though the spa had forgotten my partners nut allergy and used almond oil in a massage… However, the spa staff were extremely accommodating to my handicapped mother during her treatments. The buffet/restaurant staff were also friendly, but there was one incident where my partner had to argue to receive correct allergy information about the food. All allergen information was not displayed on the food labels, and my partner was gaslighted by an employee till the sous chef arrived and confirmed that a dessert did have nuts like my partner had suspected.

Food was okay but definitely not 5 or even 4 stars. The buffet had pretty much the same items every day but there was a changing theme with the a la carte options. The a la carte dishes were sometimes good, sometimes even so salty that they were inedible. During the ”seafood night” I would recommend eating somewhere else than in the hotel restaurant, they were serving dead oysters. The pool food and snacks were similar as in a 3 star hotel restaurant/bar in any other hotel in Greece.

The hotel pools were nice, even though there was always shortage of sunbeds if you did not reserve one before 9.30am. The beach luckily does not have this problem, as the lifeguard doesn’t allow anyone to reserve sunbeds, they assign ones to you when you arrive.

The tennis court was uneven with poor concrete that had seen its best days. The hotel also advertises that you can use their ”Head rackets” but they have a mixed set of rackets that have never been serviced. So if you are planning to have a sporting holiday, don’t expect the place to be very top notch for that.

I honestly don’t know how this place has gotten 5-stars. I would say that it’s and average 4-star establishment at best.

The hotel also had lots of cats roaming around. Many of them looked malnourished and thirsty. My partner inquired the hotel about them, and they said that all cats are looked after, vaccinated and fixed. We would love to believe this is true. We did however have to give water to a cat during dinner service one evening, since it looked unwell, it was 40°c afterall. The staff at the buffet only started looking after the cat once we pointed it out. We also did see some guests buying cat food and feeding the cats themselves.

The last thing I have to mention is a highlight of our stay. Each evening has some entertainment at the hotel bar, but the one event that outshined the others, was the astronomy evening with Stratos. It was spectacular.

Hotelli on hieman syrjässä. Ranta on jyrkkä, ei sovellu pienten lasten kanssa matkustaville. Hotellin uima-altaat ovat hyvät ja palvelu erinomaista. Hyttyset kiusaavat illalla ja yöllä. Sisäpihojen vesialtaat ovat kauniit mutta aiheuttavat hyttysongelman. Rauhallinen hotelli, loistava aamupala. Paljon kissoja.

Kaikki meni suunnitelmien mukaan. Hotellin henkilökunta oli pääosin ystävällistä. Huonesiivouksen taso vaihteli erinomaisesta (vakisiistijä) puutteelliseen (sijaistukset). Toki hotelli yritti lisäpalveluilla parantaa, mutta hiukan jäi parannettavaa.

The hotel staff were extremely accommodating and were a huge help in arranging the perfect most romantic proposal. The suite, its decorations as well as the floating breakfast basket were all amazing. The staff were super kind, especially people from the lobby, breakfast and the pool bar. Breakfast was great, nice omelets, pancakes, fresh fruit and freshly squeezed orange juice. The overall vibe of the resort was very positive, people were allowed to do their own thing and everybody seemed to be having a great time due to the can-do attitude of the staff. We are extremely grateful for everything that was arranged for us and will always remember this holiday and our stay at Atrium Palace.

Siistiä ja palvelualtista henkilökuntaa. Huoneessa maaterassi josta suoraan ilmastoituun huoneeseen lämpöjen noustessa 45C. Hotellin oma ranta oli ehdoton näin kuumassa, se oli hyvin hoidettu ja Lucas oli paras👍Juoma ja ruokatilaukset rannalle, altaalle ja huoneeseen hotellin appilla oli toimiva ja mahtava lisä. Gluteeniton ruokavalio aiheutti joinain iltoina ateriatarjonnassa haasteita, mutta nälkää ei tarvinnut nähdä. Pyyhkeet rannalle ja altaalle hotellin tarjoamana oli hyvät. Ravintolat hotellin alueella tarjosivat laadukasta, maukasta ja kohtuuhintaista ruokaa🙂Hotellin kaksi sisäpihaa oli ihastuttavia lintuineen, kasveineen ja kaloineen.

Hotelli omalla uima-altaalla oli täydellinen lomakokemus. Oma rauha kaukana turistihälinästä. Aamupala oli runsas ja palvelua sai hotellissa aina kun tarvitsi. Siivous ensiluokkaista, todella ystävällistä ja palvelualtista henkilökuntaa kaikkialla hotellissa. Tämän hotelliin voisimme tulla uudelleen.

Hyvä hotelli, mutta lähellä ei ollut oikein mitään. Autolla piti liikkua. Vuokraus Ok.

Hotelli oli siisti,henkilökunta ja ruoka erinomaista. Tunsi olevansa "ylellisellä" lomalla ,kaikki oli jotenkin niin 🤩